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    Frequently Asked Questions

    Returns

    Returns

    30-day money back guarantee

    If you are not satisfied with Naraam Footwear, You can send your shoes back to us within 30 days of receipt in their original condition for a full refund. You are responsible for return shipping fees unless there was an error in shipping.

    Restocking fee

    If the product is returned and it is not in its original condition (including all packaging), we will deduct a 15% restocking fee from the refund.

     

     

    Payment

    Payment

    Do you accept PayPal?

    Yes! In addition to all major credit cards (Visa, MC, AMEX, and Discover), we also accept PayPal.

    Can I pay by check or money order? 

    No. We do not accept personal checks or accept money orders.

    Is my information secure?

    We use procedural and technical safeguards, including firewalls, encryption, and Secure Socket Layers (SSL) to help protect your personal information against loss, theft, and unauthorized access and disclosure by users inside and outside the company. We also use cookies to provide you with additional security. All payments are processed through shopify, so you can rest assured. Shopify is is certified Level 1 PCI DSS compliant.

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    Shipping

    Shipping

    When will my order ship?

    All orders placed  are shipped in 1-3 business days, unless otherwise stated.Please note that Saturday and Sunday are not considered business days.

    How much is shipping?

    Shipping costs depend on the weight (and size) of your order, your destination, and the shipping method you choose. For orders shipped within the US however, we ship expedited for free! 

    Will you ship to my country?

    Yes! we do ship internationally. We've shipped our product to many countries without incident.